Our estimated delivery timeframes can be found below.

Photos

Sneak Peeks: Within Two Business Days (We are open Monday - Thursday, but please know sometimes our office hours will shift due to sesssions and events.)

Weddings: Approximately 4 to 6 Weeks (4 Weeks for Low Season, 6 Weeks for High Seaon)

60-Minute Sessions: 2 to 3 Weeks (i.e. engagement, family, boudoir, and maternity sessions | 2 Weeks for Low Season, 3 Weeks for High Season)

30-Minute & 45-Minute Studio Sessions: 2 to 3 Weeks (2 Weeks for Low Season, 3 Weeks for High Season)

15-Minute Studio Session: 48 to 72 Hours (48 Hours for Non-Holiday Season, 72 Hours for the Holiday Season)

Videos

Intimate Wedding Videos (60-Second & Cinematic Film): 6 to 8 Weeks (6 Weeks in Low Season, 8 Weeks in High Season)

Documentary Videos: 8 to 12 Weeks (Our target for these are 6 to 8 weeks, but please note longer videos and weddings with longer coverage may take additional time in editing.)

Ceremony/Speech Videos: Approximately 2 to 4 Weeks (2 Weeks in Low Season, 4 Weeks in High Season)

60-Minute Session Video: 4 to 6 Weeks

Have these dates passed? Please know that delivery timeframes are approximated. Factors such as the number of images/amount of footage captured, hours of coverage, high/low season, additional editing services included in your package, and conditions that require additional time in editing, may increase delivery timeframes. Long in short, we always make sure to take the time needed to do it right rather than rushing to meet a deadline to ensure we provide the best product possible.

Photos are edited in a queue based on their delivery date. While we know there may be an image that you need or would love to see, please be understanding that pulling a gallery out of order causes delays for not only your gallery but also those galleries due out before. While we 100% understand, this request is so common that we see it in almost 2 out of every 5 weddings. As you can imagine if we fufilled these requests it would result in extensive delays for everyone. For this reason, please be understanding that we just simply cannot fulfill this request.

Please expect events held after October 31st and outdoor session captured after November 15th (with the exception of our indoor mini sessions), to not be available within a timeframe for print orders to arrive by Christmas. As a reminder, you can use your sneak peeks to place orders.

EVENTS & SESSIONS THAT WILL NOT HAVE A DELIVERY BEFORE CHRISTMAS

If you have a session or event after the dates below, please know it is very unlikely that gallery deliveries will take place before Christmas.

• Wedding & Event Photos | Event dates on or after November 5th

• Wedding & Event Videography | Event dates on or after October 25th

• Outdoor Sessions — Sessions on or after December 4th

• Studio 30-Minute & 45-Minute Session — December 4th

• Studio 15-Minute Session — December 21st

IN-PERSON ORDERS (Non-Gallery Orders)

• In-Office Pickup — December 21st

• Shipping Within NC — December 17th

ATLANTA, DAHLIA, AND ART JOURNAL ALBUMS

• With Standard Shipping — November 22nd

• With Expedited Shipping — November 29th

CARTER ALBUMS

• In-Office Pickup — December 21st

• Shipping Within NC — December 17th

GALLERY-ORDERED PRODUCTS
With the exception of gallery-ordered albums, large format prints, square prints, framed canvases, bamboo panels, cards, and wood prints.

• In-Office Pickup — December 21st

• Shipping Within NC — December 17th

GIFT CERTIFICATES

• Digital Delivery — December 24th

Photography

For image galleries, below is an expected number of images that are delivered based on the type and number of photographers you selected as a part of your package:

• Mini-Sessions: 20 Images

• 30-Minute Studio Session: 50 Images

• 60 Minute Sessions: 60 Images

• Intimate Weddings, One Photographer: 300 Images

• Intimate Wedding, Two Photographer: 500 Images

• Large Weddings, One Photographer: 600 Images

• Large Weddings, Two Photographers: 1,000 Images

Please see the “Requesting Additional Images” section below for additional information on the photos we deliver.

Videography

Below is what to expect from videos delivered for the type of package selected. Please note that our video packages vary in exactly which videos are included so please refer to your specific package selection to confirm the chosen video package and the videos included.

Intimate Weddings

• Cinematic Video: 3 to 5 Minutes

• Ceremony Video: Length of the Ceremony

Large Weddings

• 60-Second Trailer Video: A minimum of 60 seconds

• Documentary Video: A minimum of 5 minutes

• Ceremony Video: Length of the ceremony

• Speeches Video: Length of the speeches that took place at the pre-determined speeches timeframe

• Cinematic Video, if selected: 3 to 5 minutes

Please note, that any additional requests for footage outside of those included within your package are available, but will come at an additional cost.

Want to know more about what happens to your images in the weeks that follow after your event or session? There is so much that goes on behind the scences! Below you can find a full breakdown of our editing process.

Storage, Redundancy & Quick Image Precheck
This is usually the day of or morning after a session or event. In this step, we move all of the files of images taken to our editing SSDs and place an additional copy on our RAID system. We also do a quick image pre-check in this process to look for any camera malfunctions and select by random some images to pull in for some sneak peeks to send you.

Culling
In this process, we go through each and every image to select the ones that will be delivered in your final gallery. We mark test shots, blurry photos, excessive duplicates and very unflattering images as ones not to pull into our editing process below.

Editing Pass #1: Initial Preset Application/Straightening
In this process, we apply our base collection of color balance settings and straighten and crop every image.

Editing Pass #2: Full Editing Process
This is when we carefully review each and every image and adjust for tonal quality, shadows and highlights..

As Needed: Photoshop Adjustments
Not included in our package, we at times will pull images into Photoshop for additional editing to fix things like a pimple or makeup rubbing off your nose. This process is extensive and usually a minimum of five minutes per image.

Editing Pass #3: Final Review & Upload
Your gallery is almost here! In this stage, we do a final review of each panel and upload. As uploads take such a long time, this process will typically span across a few days for weddings and events.

Small Fine Tuning Adjustments
It's not unusual for us to make small fine tuning adjustments to make galleries more cohesive once we see how images come together in your gallery. This is why you may see a one to two day delay, even though your images are fully uploaded, before receiving your "gallery is ready" email.

Final Backup
In the week following your delivery, we transfer a copy of all delivered files onto our RAID system for backup and remove original SD cards and files from our editing SSDs. We maintain these files for a minimum of two years.

Understanding the difference between sRGB and CMYK printing.

Please know when printing, it is super important to find vendors who specifically specialize in printing pictures. The reason for this comes down to the color space that their equipment has been designed and calibrated for. For publications, such as flyers and posters, printers use a color space called CMYK which uses four elements of color (cyan, magenta, yellow, and key), whereas photos as an industry standard use the sRGB (red, green, and blue) color space in 8 or 16 bit.

It is super important that your printer of choice uses printers that print in sRGB or it will create a distortion in the color of your prints. This is one of the reasons that we recommend using your gallery store over the use of other printers as we keep the pricing so low there that chances are, if you find lower pricing, it is going to be from a printer using the wrong color space. sRGB printers are much more expensive to operate and require specific papers to be used.

Did you know? We always quality-check our prints before sending them along to you and will replace any items that do not meet our high-quality standards.

Calibration

We edit our photos on calibrated screens to reflect exactly how they will look in print. This is why prints that we order through our print providers will look exactly how they look on our screens.

Photo Paper

Photo paper plays a huge role in how color saturates onto a print. All of our prints are printed on paper created by big names like Fuji and Kodak who have spent years perfecting this science. This ensures that prints look identical in coloring as they were edited.

Image Size

To help ensure easy mobile phone usage and ease of storage space, our galleries are predesigned to download single images in a smaller, social media-friendly resolution (please see downloading and storing your images below). It is important to make sure images are downloaded in high-resolution when printing which can only be done through downloading your favorites list of your whole gallery. Ordering from us just ensures the right file size is being used when purchasing your prints.

In most cases, you’ll access your gallery as a guest.

Enter As Guest — This option will allow you and your visitors to access your gallery with only an email address.

Enter As Client — This option is specifically for hiding images from your gallery that you would like not to be displayed with visitors entering as a guest. The password to enter as a client can be found at the bottom of the “Your Gallery is Ready” email you will receive when your gallery is complete.

Helpful Tip — Marking your favorites as you go is the easiest way to place print orders or download specific images later on, so be sure to hit the heart icon anytime you see an image you love!

Want to know more? You can also find a step-by-step guide of selecting favorites and how to share those favorite lists with us at https://www.atlantadahlia.com/selecting-favorites

Your gallery will remain active for at least two years during which time you will be able to download or sync your images. The options for download will include downloading in two options:

• High-Res - This is the resolution you would use when printing your images and is the exact size of the final file as it is on our computer when editing.

• Web-Size - This quality is smaller in size and designed for use on social media, on websites, or in any digital form. This is also the quality that displays on your gallery to allow for ease of use with mobile devices.

For storing your images, you have the option to:

• Download to Your Computer - Your gallery will allow you to download your images as often as you want to while your gallery is active (two years).

• Sync to Google Photos - This is a one-click option that will allow you to sync your gallery photos with your Google Photos account.

• Sync to Dropbox - This is a one-click option that will allow you to sync your gallery photos with your Dropbox account.

Helpful Tip — Single image downloads are always in web-size format to ensure mobile usability. To download images in the high-resolution version, use the full gallery download option (or your favorites list).

Videos are accessible for viewing and downloading through a personal video delivery page on our website. If you selected to have both photography and videography with us, you can find your unique link under the videos tab of your photo gallery. This personal page and video access will be available for up to two years from the date of your event.

Throughout the course of each office day, it is rare for us to not be actively in the process of uploading videos. Please note that due video’s large file sizes, it can take several hours for uploads to fully complete so while we do add links as soon as this process begins, it is rare for us to send out email notifications for video additions as oftentimes they are finishing outside our office hours. Please be sure to check back to your personal delivery page often for new video additions.

There are several ways to share your gallery with your family, friends, and vendors. These share options will be available in the white bar on the right side of your screen.

• Copy the URL Link - This link will quickly provide direct access for your family and friends that will not require them to request access.

• Share on Facebook - At the top right of your gallery will be a curved arrow. This arrow will display options for sharing on Facebook and sharing on Pinterest.

• Send Email - Using that same arrow, you can find an option to send an email. This option allows you to send specific photos directly to your family and friends instead of your entire gallery. See a picture of a person that you love and want to share. This is the best way to send it without having to download and reopen it in a messaging app.

• Sharing with Vendors - Please feel free to share your gallery link or images with vendors! When passing along images to other vendors, please include a link to our vendor’s image use page that will provide all the information they need for sharing.

• Tagging Atlanta Dahlia Photography - Please feel free to tag us! You can find our social media pages below. YOU are what helps us continue in this business, and we sincerely appreciate shout-outs, follows, and referrals!

  Follow On Instagram | Follow On Facebook

Did you know you can hide images you don’t want others to see? When you receive your gallery invitation, a client password will be provided at the bottom of your email. This password provides you access to your gallery as a client and will allow you to hide and mark images as private within your gallery and will make these images inaccessible for those visiting your gallery as a guest.

Our editing style is designed with not only screens in mind, but also heavily with print in mind. Below are some helpful tips to keep in mind when viewing your photos.

• Screens are backlit which will make images appear much brighter than they will print. We recommend setting your screen down to at least 50% when on a monitor and 30% on a cell phone screen when viewing to get the best reference point for how your image will print.

• Every device and monitor will look slightly different as screens vary in their capabilities, performance and technical specs. Please know, we do use calibrated monitors to ensure our images print exactly they are edited. We tend to find that Apple devices will be the most reliable.

• Screen settings such as blue filter, adaptive lighting and color surrounding match will have a dramatic impact on what your images will look like, so we recommend turning any of these settings off before viewing your gallery.

As a standard package offering, all of our images are released with printing rights. While we always recommend and encourage you to order prints from your online gallery (the vendors there have been carefully vetted to ensure the best quality), please know you are always welcome to print anywhere! From time to time, some printing locations may ask for a print release providing permission from the photographer to print images. If you need this print release, you can find it by clicking here.

If you prefer to see products firsthand, ordering prints in person might be the right option for you! We provide in-person consultations at our Jacksonville, NC office so you can view product samples, including print and canvas finishes. Most of the items purchased in person are available for pickup from our office within two to three business days.

Click here to schedule an in-person print consultation.

Did You Know? — Our print products are backed with a product replacement guarantee. Simply return incorrect items back to us for a full replacement.

Album design is included complimentary with any session or wedding captured by Atlanta Dahlia Photography. You can find a full list of album options and view pricing by clicking here.

Flash drives are available for purchase from your gallery store or by contacting us. All flash drives come engraved with your wedding date and start at $35.00 + 7% NC Sales Tax.

Shipping options include:

• Local Pickup in Jacksonville, NC - $0

• Economy - $5.00

• Expedited - $10.00

• Rush - $17.50

Don’t see an image you thought would be in your gallery? Please know we are always happy to reopen your gallery to check! Below you can find more information about our photo selection process and timeline for these requests.

Our Culling Process

• Culling is a photographer’s sorting through images to select images delivered within final galleries.

• For our culling process to err on the side of caution, the images we remove from this process are duplicates (with the exception of family photos, where you will see a higher rate of excessive duplicates), flash misfires, images where there main subject’s eyes are closed/mouth is awkwardly open/highly unflattering photos, RBF (resting bored face!) on candid/reception photos, blurry images, and test shots.

• Our goal is always to deliver you as many images as possible.

• As with any photography, please know there is no guarantee that every image taken will be usable, especially during the reception and dark spaces where camera and flash capabilities are pushed to their limits and the rate of persons blinking due to flashing lights increases.

• We strive to have an incredibly high ratio of delivered versus unusable images through state-of-the-art equipment and editing techniques. This is why our galleries often contain more images than quoted in our packages and continue to grow in size as technology advances.

• Do you feel an image is missing? You can use the form here to request that we review our source files for a specific image. Please note, though, that due to our very detailed culling process, it is scarce for an image requested to be deliverable.

Processing Timeframes

• Requests made within one week of the original gallery delivery (this is the timeframe before we save these files to our archival system) are expected to take two to three business days to process.

• Requests for galleries delivered more than one week ago will require retrieval from our archive files and placement back into our editing queue. Please note that for any requests requiring retrieval of our original archive files, your edits will be placed inside our editing queue with videos and images currently being edited. As wedding files are large, we do this to ensure galleries and videos are completed in a seamless flow while providing the time, space, and system resources we need to provide our entire focus on each project as it is being edited. As these requests are edited on a first-in-queue, first-serve basis, please allow up to four to six weeks for your request to be completed.

See an image you would like to have manipulated?

As a part of being able to deliver as many images as possible while keeping our packages affordable, photo manipulation is not included in our wedding packages* and is instead available for purchase after your gallery is delivered. This includes blemish removals, lipstick transfers, stains, background element removals, etc. You can find a breakdown of options and pricing by clicking here.

*With the expectation of our all-inclusive packages which include our Tier One editing.

FAQs

• What is photo manipulation? Photo manipulation is the alteration of the original contents of a photo. It can be something small like removing a blemish or hair that is out of place, all the way to something more drastic like airbrushing or creating a new photo altogether. These manipulations add anywhere between 5 minutes to two hours per photo.

• What type of editing is included in your package? Included within all of our packages is editing for white balance, cropping, straightening, and coloring to ensure consistency with images displayed across our brand.

• Why is pricing designed this way? So often we hear this misconception that photographers should be creating images with pure perfection. In so many ways, this idea is truly so far from the truth. While every photographer is different, we feel it’s our calling to create authentic, candid images that fully capture every moment, smile, and tear in their most natural beauty. Not always are these beautiful moments in perfect places, conditions, or lighting which is where photographers are faced with a choice - One, deliver perfection by delivering very few, highly manipulated images (often increasing the cost of their packages to consume the hours added by additional editing), or Two, deliver broader galleries of more images, allowing couples to have as many images to choose from as possible while giving them the option to purchase these advanced manipulations only as they need to. We’ve chosen the latter. This allows us to deliver more images, all while keeping our packages affordable for you!

We provide a $15 retouching/editing credit for all our galleries that can be used toward the purchase of any of the services below:

• Retouches (Standard, Plus, Premium)

• Editing Style Conversions (Bright & Airy, Film-Style True-to-Color, Film-Style Brown Tones)

• Converting Images to Black & White (Full Gallery, Single Image)

To redeem, use code YMJT4 at checkout.

Did you know? We offer the ability for your images to be edited in an entirely different editing style!

More than just clicking a button, most of the time we spend on images is spent in the days and hours following to style an image for editing. Over the years we’ve watched photography styling change so much, and while we continue to edit using the same color forward, timeless style we have used from the beginning, we fully understand editing is a highly subjective art form, and everyone gravitates toward their own style. For this reason, we want to ensure that you always have access to images in different editing forms.

Click here to learn more!

Did you have an amazing time with us and would like to leave a gratuity after your event or session? You can do so by clicking here.

As part of the Atlanta Dahlia Photography family, we are always working to develop partnerships to give you more. Below you’ll find some of the special offers and discounts available for clients and their families.

$50 OFF Future Sessions With Us

As a member of the Atlanta Dahlia family, you’ll receive a $50 discount on future 60-minute sessions with us. (Please note: Restrictions may apply with an additional travel fee to be charged based on the session's location. Discount does not apply for events or indoor mini-sessions.)

10% DISCOUNT Allons-y Photo Booth

Mention Atlanta Dahlia when booking to receive a 10% discount on photo booth packages from www.allonsyphotobooth.com.

15% DISCOUNT on Purchases from MINTED.com

If you’re looking for more printed gift cards or gift options, this link will take you to our Minted storefront. Use the offer code PHOTOPROATLANTADAHLIA to receive 15% off Minted photo cards and stationery.

From time to time we receive