Missing Image Request
Feel as though an image is missing from your gallery? You can use the form on this page to request for additional look through our source files for a specific image.
Helpful things to know
As a reminder, not every image captured will be usable, as wedding days contain a vast number of variables that test the limits of camera capabilities, speed, and lighting. To give a better understanding of some of the challenges that test the limits of technology, you can find a breakdown of the most common reasons images may be unusable below:
Ever wonder why you see so many flashes on us and in position throughout the day? Flashes are the foundation of creating crisp images in conditions where lighting is sparse, but these powerful light sources not only produce an incredible amount of light but also a lot of heat. While we use state-of-the-art flashes designed to have incredibly fast recycle times, the more we use them, the hotter and more frequent recycle times are needed. If an image you are requesting is in a very low light area and comes after a long duration of rapid shooting (such as table runs), the greater the possibility there is of an image having a misfire (this creates an image that is entirely black on the sensor.) While we do try to catch these as often as possible on the day, please understand that with so many activities, needs, and requests happening not only from couples but also family members, friends, and coordinators on the day, it can be very difficult to backtrack.
Lens speed in focus. Technology is continually growing, and this is one of the areas where we’ve felt the most advancement over the years. How does focusing work? In capturing photos, your photographer is using an in-screen box to indicate to the camera and lens the focus point of each image. (This is this rapid movement of our thumb that you see throughout the day. <3) Once a subject has been focused on, the camera and lens, in just milliseconds, communicate the distance of the subject to the lens to lock focus. The faster this communication, the more accurate and more in focus images there will be in your final gallery. This is why we are consistently updating equipment and lenses as with each new camera body and lens, these communication speeds get faster and faster, but please be understanding that while we use the fastest available options in our product line ups available, your movements on the day are so quick and while we are consistently striving for perfection, not every image we will take will be in perfect focus.
“We’ll never deliver a photo where we think you look bad.” You probably heard this during your pre-wedding overview phone call. We understand how important it is to capture the beautiful moments of love, joy, and happiness in your day. If you’re a frequent selfie taker, you know it can take more than just a few shots to create the perfect picture and while we don’t go to that extreme, we will pull out images where your eyes are closed (or give that half open, slightly maybe drunk appearance), your mouths are wide open in ways that look more than a little abnormal, images where multiple chins may be showing (especially if you have mentioned that this is something that you are self-conscious of), and images where you look very unhappy or even mad (best referred as RBF - resting bored face!)
We hope this helps to break down some of the most common reasons you may not see an image added to your gallery, but please know we are always more than happy to check for a specific image if you are looking for one! If your gallery was delivered within the past week, we will typically have an answer back to you very quickly, and if delivered more than one week ago, please note it can take a little longer as your files will have been moved to our archives. To request an additional review, please use the form on this page to make a request.